Surprise Riu has spared no effort in destroying their product in this area as well. Well there's always dinner to look forward to. These mix drinks no longer appear on their drink menus any longer. For your scotch whiskey or gin.good luck on that. As for top shelf liqour, let's remember a Palace is Riu' top level hotel type Absolute Vodka is now their top of the line vodka. You get only z couple and I swear Boon's Farm wine would outpace anything they offer now. The place up to just a year ago gave you a wide selection of wines. You actually give up trying to chock fown their drinks after a couple of days. Any drink other than a milk base drink will be made with no natural juice or znything that could be passed for such. If you like your fancy tropical drink made with powdered drink mix ( that actually tastes like powdered drink mix) you will love this place. Well the vacation continued with finding thr actual quality in food and drinks was no longer present. Great planning for a simple request made by a loyal customer. I was finally informed well it was the only one left when it came to assigning rooms. I asked if Riu Reservations had endorsed my reservation as requested it appeared they did and the hotel had been informed since reservation was made. When this didn't pan out to excuse this mistake I was told I should have emailed the hotel. On questioning this I was first informed that it was on the second floor because the room number started with a two, all third floor room start with a number 2 with first level starting with 0. Upon arrival I was assigned a suite on the third floor. I had made my actual reservation in September 2022 requesting having the suite that I reserved be no higher than the second floor for health reasons. I returned to the Hotel Riu Palace Riveria Maya this month (April) fir the 6th time to celebrate my birthday. Let me start by saying the servers and bartenders are still the best however its the products that they are now being forced to push on their customers. After my vacation this month you will not here that sentence spoken by me. If you had asked me to recommend a resort for quality and value hands down I would have said Riu, no matter where your going. I've been a long time vacationer with Riu and have stayed multiple time in multiple locations around the Caribbean and Mexico at Riu Hotels and Resorts.
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